Refund policy
Thank you for shopping at JAWODI. Please review this policy before requesting a return or refund.
1. Return Request Period
You must submit your return or refund request within 30 days of the delivery date. Requests submitted after this period may not be eligible under this policy.
2. Return Condition
To be considered for a return, products should be unused and returned in the condition in which they were received, with their original packaging and included components. Please contact us before sending an item back. We will provide return instructions and the return address.
3. How to Request a Return
To start a return: 1. Email hello@jawodi.com within 30 days of the delivery date. 2. Include your order number, the product you wish to return, and the reason for the request. 3. Wait for our response with the applicable return instructions. 4. Follow the instructions provided before shipping the item.
Please do not send a return to the business address unless we have confirmed that it is the correct return address for your order.
4. Review and Refund Decision
After the returned product is received, it will be reviewed to determine whether it meets the return requirements. We will notify you by email of the review outcome. A refund is not confirmed until the return has been reviewed and approved.
5. Refund Processing Time
If a refund is approved, it will be processed to the original payment method within 1–3 business days. After we process the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
6. Exchanges and Damaged Items
If you receive an item that appears damaged, defective, or incorrect, contact us at hello@jawodi.com with your order number and a description of the issue. Photos may help us review the matter. We will provide instructions based on the circumstances.
7. Return Shipping
Contact us before returning any product so we can provide the correct return instructions and address. Any return-shipping arrangements will be communicated when we respond to your request.
8. Late or Missing Refunds
If you have not received an approved refund: - Check your payment account and recent transactions. - Contact your bank, card issuer, or payment provider to ask whether the refund is pending. - If you still need assistance, contact us with your order number.
9. Contact Us
For questions about returns or refunds, contact:
Website: https://www.jawodi.com/
Email: hello@jawodi.com
Phone: +1 661-874-9869
Business Address: 2227 Elsinore St, Los Angeles, CA 90026, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Last Updated: November 4, 2026
- Choosing a selection results in a full page refresh.